About Direct Marketing Services

DMS provides a comprehensive telemarketing outbound and inbound service in both the business and consumer market places. The emphasis is on building on-going relationships with our clients. In turn we help our clients to build on-going relationships with their clients or customers, and with prospects. Our focus is meeting our clients’ unique needs by providing a professional but friendly service. We genuinely want your project to succeed, your success is our success.

We strive to represent your company the way you would like it represented. Although we will work from a script if required we prefer to spend time fully familiarising ourselves with your product in order to have original productive conversations with every prospect. Our staff are experts in initiating and cultivating relationships with your potential clients.

We will help you plan your campaign to achieve clearly defined objectives and to have realistic targets. Short or long term assistance is available, on a one off or ongoing basis and are experienced up to and including Director level. Following a comprehensive briefing we would normally which enables us to agree expectations from the project. A full breakdown on each call is submitted providing an enhanced database which can be used in future marketing campaigns.

Previous clients include Legal & General, Ipswich Borough Council, CLIC, Royal British Legion, NLS & St James’ Place Partnership. Industry sectors include training, financial services, law, IT support, vending machines, cleaning companies, printing, will writing.

The following are some of the services we offer.

Outbound • Lead Generation • Appointment Setting • Database Verification and Cleansing • Mystery Shopping • Mailer Follow Up • Telephone Surveys

Inbound • Order Processing • Appointment Setting • Brochure Requests • Information Lines • Advertisement Response

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